Tower Health's New CEO Michael Stern Implements System-Based Approach Amid Challenges

The Bold Vision of Tower Health's New Leadership

As Michael Stern steps into the role of CEO of Tower Health, he brings with him not only experience but a transformative vision that aims to revitalize the healthcare system. Under his leadership, Tower Health enters a critical five-year strategic plan that places emphasis on an integrated approach among its hospitals and care services. By focusing on the system's flagship, Reading Hospital, Stern seeks to enhance the capabilities of its community hospitals located in Pottstown and Phoenixville.

Leveraging Community Strengths

Stern has articulated a clear message: "Reading Hospital is the engine that makes the system happen." This insight redefines how Tower Health can leverage its resources. By coordinating specialized services in oncology, cardiology, and neurology across its network, Stern envisions creating a more cohesive healthcare experience for patients in the surrounding areas. This centralized approach allows Tower Health to attract crucial talent that smaller hospitals struggle to recruit independently.

Recruitment as a Cornerstone for Success

The recruitment strategy at Tower Health has already shown promise, with nearly 1,900 new hires in the last year, notably including esteemed Dr. Rohinton Morris from Jefferson Health. Stern emphasizes that retaining and attracting top-tier healthcare professionals can turn the tide for the health system. "When you take a system-based approach, it allows us to recruit top talent," he stated, highlighting the importance of collaboration among the hospitals within the Tower Health network.

Financial Health in Focus

Stern’s commitment to financial sustainability is crucial, especially as Tower Health continues to address its operating losses. With a reported loss reduction to $16.1 million in the first half of fiscal 2025, the organization is on a path toward improved fiscal health. His past experience in navigating troubled healthcare systems equips him to make tough decisions, ensuring the organization not only survives but thrives.

The 'Tower Experience': Enhancing Patient Interactions

One of the standout features of Stern’s plan is the focus on what he terms the "Tower Experience," which emphasizes the quality of interaction patients and employees have with the healthcare system. Inspired by customer-focused practices seen in other industries, he aims to cultivate an environment where every touchpoint enhances patient care and employee satisfaction. "Every one of our 11,000 employees are caregivers because they are all impacting a patient's life," he pointed out, signaling a commitment to a community-centric approach.

Looking Ahead: A Promising Path for Tower Health

The journey ahead for Tower Health under Stern's leadership is fraught with challenges, yet filled with potential. By harnessing its resources and taking a unified approach, Tower Health stands a fighting chance to improve both community health outcomes and strengthen its position in the competitive Philadelphia healthcare landscape. As the system adapitates to an evolving healthcare environment, staying engaged with community needs will be crucial for long-term success.

For those in the Philadelphia area, understanding these developments within Tower Health can provide insights into the future of local healthcare and highlight opportunities for engagement and support.